Delivery, Shipping + Returns

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you when the product or similar variation will be available, or refund the total amount of your order, using the original method of payment.  

Delivery Location: Yarns sold on our website are currently only available for delivery to addresses in the United States. Shipments outside of the United States are not available at this time. 

Delivery Time: An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within ten [10] business days of the date of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on weekends.  

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.  

Shipping Costs: are based on the weight of your order and the delivery method. The shipping cost are applicable only within the USA.

Damaged Items in Transport: If there is any damage to the packaging on delivery, contact us immediately at: sue@sandpiperyarns.com.
 

RETURN POLICY

Please mail back the unused items you would like to return in the product's original packaging and labeled to the following address is 147 Hazzard road Lido Beach, NY 11561.

Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order that prompted the return. 

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

We prefer to have items returned within 30 days, but can make exceptions when necessary. We want you to love our yarns and will do everything we can to make sure your buying experience at Sandpiper Yarns is a great one!

To follow up on the status of your return, please contact us at: sue@sandpiperyarns.com